Privacy Policy

Last Updated: 2025-01-25
At Munimo ("Company," "we," "us," or "our"), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal and business information when you use the Munimo website and mobile application (collectively, the "Platform").
This Privacy Policy is published in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

To provide our Services, we may collect the following types of information:
  • Personal Information: Name, phone number, email address, and business address of the business owner or user.
  • Business Information: GSTIN, business name, bank account details (for payment features), and inventory data.
  • Transactional Data: Details of invoices, expenses, purchases, and leads that you record on the Platform.
  • Customer Data: User-uploaded data regarding your customers (e.g., their names and phone numbers) for billing and lead management purposes.

2. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Platform and retain certain information.
  • Authentication Cookies: To keep you logged in and secure your session.
  • Analytics Cookies: To understand how you use our Platform and improve our Services.
  • Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

3. How We Use Your Information

We use the collected information for the following purposes:
  • To create and manage your account and provide the Services (e.g., generating invoices, tracking inventory).
  • To facilitate communication with your customers via WhatsApp per your instructions.
  • To improve our Platform's functionality and user experience.
  • To send you transactional updates, security alerts, and administrative messages.
  • To prevent fraud, misuse, and illegal activities on the Platform.

4. Data Ownership & Processing

You retain full ownership of the data you enter into Munimo. We act as a data processor on your behalf. We do not use your confidential business data (such as your customer lists or specific sales details) for our own marketing purposes or sell it to third parties.

5. Data Retention

We retain your personal and business information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:
  • Service Providers: We may share data with third-party vendors (e.g., cloud hosting providers like AWS, payment gateways, WhatsApp Business API providers) strictly to enable the Services.
  • Legal Compliance: We may disclose information if required by law, such as to comply with a court order, government request, or applicable regulations under the IT Act, 2000.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as a business asset.

7. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located in India and choose to provide information to us, please note that we may process the data in cloud servers located in India or other jurisdictions (e.g., AWS regions). By using the Platform, you consent to this transfer, ensuring appropriate safeguards are in place.

8. Data Security

We implement reasonable security practices and procedures as required by the Information Technology Act, 2000, to protect your data. This includes encryption of sensitive data in transit and at rest, secure access controls, and regular security audits. However, please be aware that no method of transmission over the internet is completely secure.

9. Your Rights

As a user, you have the right to:
  • Access and review the personal information relating to you found in the Platform.
  • Correction or amendment of inaccurate or incomplete information.
  • Request deletion of your account and associated data (subject to legal retention requirements).

10. Consent Withdrawal

You have the right to withdraw your consent for the processing of your personal data at any time by deleting your account or contacting our Grievance Officer. Please note that withdrawing consent may limit or terminate your ability to use the Services.

11. Children's Privacy

Our Services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Grievance Officer
Email: grievance@munimo.in
Address: Munimo HQ, New Delhi, India

13. Updates to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Platform. We encourage you to review this page periodically.
Depending on your specific role and use of the application, other terms and conditions may also apply. For any privacy-related concerns, please contact us at:
privacy@munimo.in